Community Relations Coordinator

About the role

As a Community Relations Coordinator, you will work with the Director of Community Relations in showing both prospective residents and the greater community all that we offer. You will be a resource for people seeking independent living, assisted living and memory care housing options.

Responsibilities

• Represent the community in welcoming prospective residents, family members, referral sources and the public in a positive, helpful, and caring manner
• Answer telephone inquiries, meet and qualify prospective residents
• Conduct tours to demonstrate the services, lifestyle, convenience and benefits of the community
• Complete appropriate tracking cards, schedule tours, prepare and mail community brochures and do follow‑up contacts
• Attend business and community events where referral sources, prospective residents and their advisors are in attendance
• Influence prospective residents to reserve a specific apartment (close the sale) during each personal contact
• Maintain accurate records of reserved and occupied units to facilitate information exchange with other staff
• Communicate effectively
• Prepare and distribute marketing reports in a timely and accurate manner
• Understand the market area and distinguish our community from other living options
• Complete competitive analysis as requested but not less than every six months
• Understand and demonstrate community mission and philosophy
• Maintain strict confidentiality in all matters dealing with prospective or current resident information
• Ensure that the marketing area is decorated in a pleasing and professional manner, clean, safe, and orderly
• Deal creatively with the needs and desires of the prospective resident in a manner that protects their dignity and allows choice
• Accomplish sales and marketing goals
• Carry out the activities delineated in marketing plans in a timely and budget conscious manner

Qualifications

• Proven senior living industry sales experience
• Ability to effectively present information and respond to questions from groups of managers, residents, employees and the general public
• Ability to build sincere relationships
• Ability to close sales opportunities
• Ability to assist with the development of marketing strategies to compete within the local market
• Knowledge of competitive market strengths and weaknesses and ability to sustain this information to maximize sales and occupancy
• Ability to relate positively with networking sources and provide solutions for their referrals
• Ability to write reports, business correspondence, and procedure manuals
• Ability to prioritize, organize, and delegate assignments
• Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Supplementary Insurance Options
• No-cost Telehealth Program
• 401(k) Matching
• Employee Assistance Program
• Employee Discounts
• Flexible Spending Account
• Paid Time Off/Sabbatical
• Paid Training
• Scholarships
• Leadership Training and Coaching
• Career Growth
• Discounted Healthy Meals and Free Beverages
• Access to Gym and Pool (before and after shifts)

Pay

The Springs Living provides a competitive compensation package for the Community Relations Coordinator position, with a salary range of $60K–$65K depending on experience.

Schedule

Full-time, Tuesday–Saturday. Weekend availability is required for this role.