CSR

Essential Functions

• Offer professional and welcoming greetings and assistance to all members of the public in person, over the phone, and through electronic communication.
• Appropriately address client inquiries and requests in a timely and consistent manner; Provide inquiring callers with accurate cost estimates for services to include thorough descriptions of the services performed.
• Respectfully and proactively receive critical feedback and communicate it through the appropriate channels.
• From initial contact through conclusion of service, maintain awareness of each visiting or calling client’s status and effectively communicate all pertinent information (i.e. check ins, special needs/requests, delays, or change in status) with the appropriate staff and the client.
• Effectively schedule appointments within parameters established by the hospital Leadership Team.
• Record thorough and accurate information in client records, patient medical records, communication requests to medical staff, and appointment notes.
• Receive and effectively process client requests for prescription medications, foods, and medical documentation (i.e. vaccination certificates, diagnostic reports, and patient histories).
• Accurately process financial transactions through both the practice management software and point of sale systems; Reconcile financial information as required throughout each shift.

Primary Responsibilities

• Complete end of day/month procedures through the practice management software program as necessary.
• Ensure emergency answering service is functioning properly at the conclusion of each business day and communicate on referral to Emergency Hospitals to the emergency answering service.
• Education and provide information on the hospital wellness program; Complete the wellness plan enrollment process in full.