CSR
Community Veterinary Partners · Media, PA · 2 wk ago
OTHRFull-time
Job Responsibilities
- Provide compassionate care to all patients
- Greet clients and pets by name
- Answer phones promptly and professionally using a multi-line phone system
- Receive and transmit faxes
- Take and deliver messages promptly to appropriate staff
- Note in medical records the details discussed during client conversations
- Check medical and computer records for accurate client information
- Answer clients’ questions about veterinary services and products
- Provide knowledgeable advice about wellness, prevention and disease
- Prepare consent forms, estimates/treatment plans and discuss the hospital’s financial policies with clients
- Prepare health certificates and/or proof of vaccination as requested by the client
- Maintain a clean, neat reception area and front desk
- Explain invoices to show value for the care provided
- Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks
- Retrieve, update and file patient medical records
- Clean up after pets’ accidents in the reception area, exam rooms and exterior sidewalks
- Recognize emergency situations, enlisting the aid of doctors and technicians
- Maintain food and supply storage
- Communicate with clients in person and on the phone
Requirements
- High school diploma or equivalent, some college preferred
- Minimum age requirement of 18 years old
Skills Needed
- Ability to read and comprehend instructions
- Effective communication with clients in person and by phone
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
- Exceptional customer service skills
- Ability to work in a fast-paced environment
Benefits & Perks
- Competitive hourly pay plus bonus opportunities
- Medical, dental and vision insurance
- Mental health and wellness resources available
- 24/7 paid time off, paid holidays, and parental leave
- Annual scrub allowance
- 401(k) with employer contribution
- Employee pet discounts and much more!