CSFP Program Assistant Temporary Admin

Key Responsibilities and Essential Functions

• Create and disseminate letters for participants being inactivated or waitlisted.
• Maintain and update statuses in our neighbor intake platform.
• Avoid caseload overages by tracking requests for caseload adjustments and offering increases to sites with capacity.
• Monitor cancellations and report on CSFP service data on a bi-monthly basis.
• Track responses and action items and provide updates to Partner Relations.
• Support partners with common intake platform challenges as needed, including waitlist support, taking attendance, changing participant's status, and adding new participants.
• Provide administrative support to Partner Relations Managers (PRMs) with site visits, refresher training, and compliance with reporting and distribution requirements.
• Administer the collection of the Annual Nutrition Survey during Spring 2027.
• Split surveys amongst those who will assist with data entry and aggregate data at the end of the season.
• Work with PRMs to develop a plan for CSFP sites to manage their own caseloads, including inactivating participants, notifying them of their status change, creating and using a waitlist, and monitoring inactivity.
• Provide administrative support to PRMs with ongoing program evaluation work in accordance with federal program regulations.
• Perform other duties as assigned.

Qualifications

• Strong organizational skills with high level of proficiency in MS Office applications and the ability to quickly learn new software programs.
• High level of interpersonal and communication skills (verbal and written), including ability to be clear, persuasive, and dynamic across individual and small group audience settings.
• Ability to work independently and proactively in a fluid environment, meet multiple concurrent deadlines, and organize time and priorities.
• Personal transportation with a valid license and insurance.
• Passionate about meeting the needs of older adults and underserved communities.
• Comfortable working with diverse populations in various Cook County neighborhoods.
• Experience in providing outreach and direct services, preferred.
• Ability to work well with internal departments, varying types of personnel, agency members, partners, donors, neighbors, and the general public.

Exposure

• Normal office environment;
• Normal program partner environment;
• Some exposure to warehouse environment;
• Hybrid work environment, with minimum three days per week in office;
• Able to sit at a desk, walk, and stand for long periods of time;
• Some evening and weekend work may be required depending on program schedules;
• Interacts with Food Depository staff, program partners, volunteers, funders and the general public.

Benefits

This position will not be eligible to participate in the employee benefits programs that the Food Depository may establish and make available to full-time, permanent employees; provided, however, this position will be entitled to benefits required under applicable law, including under the Chicago Paid Leave and Paid Sick and Safe Leave Ordinance.