Cross Functional IT Support Supervisor

About the role

The G. Brint Ryan College of Business is the choice of nearly 9,000 students, making it one of the largest business schools in the nation. Since 1961, the college has been continuously accredited by the Association to Advance Collegiate Schools of Business (AACSB), a hallmark of the world’s best business schools. Nationally recognized, cutting-edge degrees enable students to learn beyond the classroom, preparing them to become leaders in their fields.

Responsibilities

• Manages the testing and installation of application software used within the College of Business, utilizing centralized software deployment technologies.
• Coordinates with faculty on lab software requests with the CoB Senior IT Support Manager, providing technical review and verifying proper licensing.
• Ensures testing and installation of desktop security and/or metering software/policies to enforce licensing integrity.
• Manages and trains desktop support personnel in the use of desktop virus protection software to ensure accurate and timely application of virus definition/agent updates and proactive resolution of any possible virus/malware infections.
• Evaluates the selection of and supervises development/maintenance of centralized desktop software deployment technologies.
• Serves as escalation point for lab coordinator, faculty, and students in regards to technical issues in the labs.
• Supervises and trains personnel in troubleshooting LAN hardware and software problems.
• Serves as escalation point for lab coordinator, faculty, and students in regards to technical issues in the labs.
• Trains staff and faculty on using the desktop software.
• Supervises and trains personnel in security system access control for TA Tutors.

Requirements

• Bachelor's degree in related field and four years of related computing work experience; or any equivalent combination of education, training and experience.
• Prior experience with SCCM/Intune systems, A/V and computer equipment and software.
• Considerable knowledge of principles of computing and/or communications networks, and characteristics of computing hardware and software used in distributed environments.
• Ability to supervise and train subordinates.
• Ability to operate computer keyboards and to install computer hardware.
• Ability to assimilate, retain, and utilize technical and applications oriented information.

Qualifications

• Required License/Registration/Certifications

Skills

• Knowledge of principles of computing and/or communications networks, and characteristics of computing hardware and software used in distributed environments.
• Ability to operate computer keyboards and to install computer hardware.
• Ability to assimilate, retain, and utilize technical and applications oriented information.

Benefits

For information regarding our Benefits, click here.

Pay

Salary commensurate with experience.

Schedule

Monday - Friday 8 am - 5 pm with occasional nights and weekends.

Driving

No driving required.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.