Cross Dock Administrator

Job Description

Key Responsibilities

• Manage Warehouse Transactions - Process inbound receiving and outbound shipping transactions accurately within the Warehouse Management System (WMS).
• Verify Inventory and Documentation - Audit freight against packing lists, bills of lading, and shipping manifests to ensure inventory accuracy and compliance.
• Capture Cross dock Operations - Partner with third-party logistics (3PL) personnel to facilitate efficient freight flow, trailer loading, and unloading activities.
• Resolve Operational Issues - Serve as the primary point of contact for shipping discrepancies, damaged freight, and system-related issues by utilizing customer portals and internal processes.
• Maintain Shipping Records - Ensure all shipping documentation, digital records, and photographic evidence of non-compliant shipments are complete, accurate, and maintained according to company standards.

Work Environment

Fast-paced warehouse and cross dock environment.

• Frequent interaction with warehouse associates, third-party logistics providers, carriers, and customers.
• Regular walking throughout the warehouse and dock areas to monitor operations.
• Ability to work in varying warehouse temperatures and around moving equipment while following all safety procedures.
• Must be available to work flexible hours, including overtime or weekends as required to support inbound and outbound operations.

Qualifications

• Education - High school diploma or GED required.
• Experience - Minimum of two (2) years of experience in warehouse, cross dock, transportation, or logistics operations.
• Experience - Experience using Warehouse Management Systems (WMS), preferably Körber WMS.
• Skills - Proficient in Microsoft Office Suite, including Outlook, Excel, and Word.
• Experience - Experience coordinating shipments with carriers and third-party logistics providers.
• Skills - Experience interpreting shipping documentation, including bills of lading, packing lists, and manifests.
• Personality Traits - Strong attention to detail and organizational skills.
• Communication - Excellent verbal and written communication skills.
• Skill - Effective problem-solving and decision-making abilities in a fast-paced environment.
• Customer Focus - Customer-focused with the ability to build positive working relationships with internal and external partners.
• Adaptability - Adaptable, dependable, and able to manage changing priorities while meeting operational deadlines.

Additional Information

• Pay/Benefits/Perks - $20-$25/hr
• Paid Time Off (PTO) - Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
• Benefits - Medical, Dental, Vision, Life Insurance, Disability
• Other Perks - Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program