CRM Platform Owner & Enterprise Architecture Lead

Responsibilities

• Own the enterprise CRM strategy, roadmap, and platform architecture
• Lead Salesforce configuration, enhancements, automation, and release management
• Drive integrations across CRM, ERP, marketing automation, analytics, customer support, and other enterprise platforms
• Establish data governance, quality standards, and scalable integration frameworks
• Partner with Commercial, Sales, Marketing, IT, Analytics, Compliance, and external vendors to deliver strategic technology initiatives
• Lead user adoption through training, documentation, and change management
• Ensure CRM capabilities support sales operations, customer engagement, and commercial growth

Qualifications

• 10+ years of CRM, enterprise platforms, or commercial systems experience
• 8+ years of Salesforce CRM product ownership or equivalent enterprise CRM leadership
• Proven success designing and scaling CRM platforms in complex or regulated environments
• Hands-on experience with Salesforce configuration, workflows, automation, and integrations
• Strong understanding of enterprise architecture, data governance, and commercial technology ecosystems
• Experience integrating CRM with ERP, marketing technology, analytics, and customer data platforms
• Lifesciences, healthcare, consumer health, or other regulated industry experience is highly preferred