Crisis Response - On-Call, Flexible Overnight Shifts

About the role

We are seeking dedicated Crisis Service Professionals to provide on‑call crisis response, risk assessments, and mobile support for individuals experiencing mental health emergencies in Adams and Juneau Counties.

Responsibilities

• Responding to crisis calls and providing mobile crisis intervention
• Conducting risk assessments and determining appropriate interventions
• Offering brief crisis counseling and follow-up services
• Meeting clients in various settings such as homes, hospitals, and community locations
• Responding to emergency and suicide-related calls
• Gathering information from interviews, records, and collateral contacts
• Assessing client needs and connecting them to community resources
• Maintaining relationships with law enforcement, courts, and community partners
• Documenting client interactions in compliance with regulations
• Identifying service gaps and suggesting improvements
• Staying informed on laws, procedures, and best practices in crisis services
• Supporting organizational mission, vision, and values

Qualifications

• Bachelor's degree in Human Services or related fields such as psychology, social work, or counseling
• Preferred minimum of one year experience working with mental health clients
• Knowledge of community resources and Wisconsin statutes Chapters 34, 51, and 55
• Strong crisis assessment, decision-making, and relationship-building skills
• Ability to work independently, multitask, and maintain professionalism under pressure
• Valid driver's license, reliable transportation, and ability to respond within one hour in designated counties

Benefits

• Flexible on-call shifts
• Competitive pay
• Opportunities for professional development