Crisis & Referral Specialist- NEVADA

About the Role

As a Crisis & Referral Specialist at Carelon Behavioral Health, a member of the Elevance Health family, you will play a vital role in providing telephonic intervention and de-escalation for individuals in need. This virtual, full-time position offers flexibility and autonomy, with required in-person training sessions to ensure skill development and onboarding.

Responsibilities

• Take inbound calls from individuals needing support, services, or in crisis.
• Perform safety screenings and assessments to determine risk levels.
• Develop plans of action in collaboration with callers based on their needs.
• Complete accurate and timely documentation of interactions.
• Provide linkage follow-up to ensure individuals access necessary services.
• Coordinate with external agencies and organizations to optimize resource use.
• Ensure compliance with HIPAA, OSHA, and other relevant regulations.

Requirements

• HS diploma or equivalent.
• Minimum 1 year of behavioral health experience or 6 months of direct crisis experience, including screenings and assessments.
• Must reside in Nevada.
• Availability for all shifts, including weekends and holidays.

Qualifications

• BS/BA in mental health or human services field preferred.
• Two years of experience working directly with individuals in need of behavioral health services preferred.
• Call center experience preferred.
• Crisis experience preferred.

Pay

The salary range for this position in Nevada is $23.11/hr to $36.40/hr.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution.
• Paid holidays and Paid Time Off.
• Medical, dental, and vision insurance.
• Short and long-term disability benefits.
• Wellness programs and financial education resources.

Schedule

24-hour call center operation, including weekends and holidays. Training is conducted Monday-Friday, 8:00am-4:30pm PST for 4 weeks.