Crisis & Referral Specialist - LA

About the role

The Crisis & Referral Specialist role is based in Louisiana and offers virtual work options. The position requires 24/7 availability and includes weekend and holiday shifts. The role involves handling inbound calls from individuals in crisis, performing safety screenings, and providing telephonic intervention and de-escalation.

Responsibilities

• Takes inbound calls from individuals needing support, services, or who may be in crisis.
• Performs safety screenings and assessments to determine the presence and acuity of risk.
• Develops a plan of action in collaboration with the individual based on information gathered during screenings and assessments.
• Completes accurate documentation of interactions according to established criteria.
• Provides linkage follow-up to ensure the individual accesses necessary services.
• Coordinates with other agencies, organizations, and individuals to optimize resource utilization and support systems.
• Maintains compliance with HIPAA, OSHA, and other relevant regulations.

Requirements

• High school diploma or equivalent with a minimum of 1 year of experience in behavioral health or 6 months of direct crisis experience, or a combination of education and experience.
• BS/BA degree in a mental health or related field preferred.
• Two years of experience working directly with individuals in need of behavioral health services preferred.
• Call center experience preferred.
• Crisis experience preferred.

Preferred Skills, Capabilities & Experiences

• BS/BA degree in a mental health or other human services field.
• Two years of experience working directly with individuals in need of behavioral health services.
• Call Center experience.
• Crisis experience.

Benefits

Includes a range of market-competitive total rewards such as merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs, and financial education resources.

Pay

Details of pay structure are not specified in the job posting.

Schedule

The role operates 24 hours a day, 7 days a week, 365 days a year. Shifts include weekends and holidays. Training is conducted Monday-Friday from 9:00am-5:30pm CST.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities. It is a Fortune 25 company with a strong history in the healthcare industry, seeking leaders at all levels who are passionate about making an impact on its members and communities. The company offers a hybrid workforce strategy, requiring associates to work at an Elevance Health location at least once per week, and potentially several times per week. The health of its associates and communities is a top priority, requiring all new candidates in certain patient/member-facing roles to be vaccinated against COVID-19 and Influenza. Elevance Health is committed to equal employment opportunities and follows all relevant federal, state, and local laws.