Crisis & Referral Specialist

About the Role

The Crisis & Referral Specialist provides telephonic crisis intervention, assessment, and support to individuals in need.

Responsibilities

• Handle inbound calls, texts, and chats to evaluate safety risks, develop action plans, and connect individuals to appropriate resources.
• Perform safety screenings and document interactions accurately.
• Coordinate with agencies to optimize support.
• Ensure compliance with regulations such as HIPAA and OSHA.

Requirements

• Minimum high school diploma and 1 year of behavioral health or crisis experience.
• BS/BA in a related field and two years of direct work preferred.
• Experience in call centers or crisis services is advantageous.

Schedule

Full-time, virtual role with required in-person training. Supports flexible schedules across all shifts, including weekends and holidays.