Crisis & Referral Specialist - LA
About the role
Crisis & Referral Specialists at Carelon Behavioral Health are responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action.
Responsibilities
- Takes inbound calls from individuals needing support, services, or who may be in crisis.
- Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
- Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
- Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
- Provides linkage follow-up as directed to assure individual accessed services.
- Collaborates with other agencies, organizations, and individuals to ensure optimal use of resources, services, and natural support systems.
- Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.
Requirements
- Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities & Experiences
- BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred.
- Call Center experience preferred.
- Crisis experience preferred.
Benefits
Carelon Behavioral Health is a proud member of the Elevance Health family of companies, offering a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Pay
Details on pay are not specified in this posting.
Schedule
We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, we are hiring for all shifts to include weekends and holidays. Training will be conducted Monday-Friday 9:00am-5:30pm CST.
Qualifications
Minimum Requirements: - Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.
Skills
Preferred Skills, Capabilities & Experiences: - BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred. - Call Center experience preferred. - Crisis experience preferred.
Benefits
Carelon Behavioral Health offers a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Pay
Details on pay are not specified in this posting.
Schedule
We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, we are hiring for all shifts to include weekends and holidays. Training will be conducted Monday-Friday 9:00am-5:30pm CST.
Qualifications
Minimum Requirements: - Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.
Skills
Preferred Skills, Capabilities & Experiences: - BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred. - Call Center experience preferred. - Crisis experience preferred.
Benefits
Carelon Behavioral Health offers a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Pay
Details on pay are not specified in this posting.
Schedule
We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, we are hiring for all shifts to include weekends and holidays. Training will be conducted Monday-Friday 9:00am-5:30pm CST.
Qualifications
Minimum Requirements: - Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.
Skills
Preferred Skills, Capabilities & Experiences: - BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred. - Call Center experience preferred. - Crisis experience preferred.
Benefits
Carelon Behavioral Health offers a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Pay
Details on pay are not specified in this posting.
Schedule
We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, we are hiring for all shifts to include weekends and holidays. Training will be conducted Monday-Friday 9:00am-5:30pm CST.
Qualifications
Minimum Requirements: - Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.
Skills
Preferred Skills, Capabilities & Experiences: - BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred. - Call Center experience preferred. - Crisis experience preferred.
Benefits
Carelon Behavioral Health offers a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Pay
Details on pay are not specified in this posting.
Schedule
We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, we are hiring for all shifts to include weekends and holidays. Training will be conducted Monday-Friday 9:00am-5:30pm CST.
Qualifications
Minimum Requirements: - Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.
Skills
Preferred Skills, Capabilities & Experiences: - BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred. - Call Center experience preferred. - Crisis experience preferred.
Benefits
Carelon Behavioral Health offers a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Pay
Details on pay are not specified in this posting.
Schedule
We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, we are hiring for all shifts to include weekends and holidays. Training will be conducted Monday-Friday 9:00am-5:30pm CST.
Qualifications
Minimum Requirements: - Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.
Skills
Preferred Skills, Capabilities & Experiences: - BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred. - Call Center experience preferred. - Crisis experience preferred.
Benefits
Carelon Behavioral Health offers a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Pay
Details on pay are not specified in this posting.
Schedule
We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, we are hiring for all shifts to include weekends and holidays. Training will be conducted Monday-Friday 9:00am-5:30pm CST.
Qualifications
Minimum Requirements: - Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of