Crisis & Referral Specialist

The Crisis & Referral Specialist role is available to candidates residing in the state of Georgia. This position allows for virtual full-time work, with mandatory in-person training sessions. The schedule operates 24/7, 365 days a year, with training held Monday through Friday from 10:00 AM to 6:30 PM EST.

About the Role

This role screens, assesses, trains, and provides telephonic intervention/de-escalation for helpline callers, ensuring safety screenings and assessments to determine appropriate interventions. Responsibilities include understanding caller needs, developing plans of action, documenting interactions, and coordinating with other agencies and organizations.

Responsibilities

• Takes inbound calls, texts, and chats from individuals needing support, services, or who may be in crisis.
• Performs safety screenings and assessments to discern the presence and acuity of risk to the individual or others.
• Uses information from the caller and screenings to develop a plan of action in collaboration with the individual.
• Completes accurate documentation of interactions in accordance with established criteria.
• Provides linkage follow-up to ensure the individual accesses necessary services.
• Coordinates with other agencies, organizations, and individuals to optimize resource utilization and support systems.
• Ensures compliance with HIPAA, OSHA, and other relevant federal, state, and local regulations.

Requirements

• High school diploma or equivalent, with a minimum of 1 year of experience in behavioral health or 6 months of direct crisis experience, or a combination of education and experience with an equivalent background.
• A bachelor’s degree in a mental health or related field, with a minimum of 2 years of experience working directly with individuals in need of behavioral health services, strongly preferred.
• Call center experience preferred.
• Crisis experience preferred.

Preferred Skills, Capabilities & Experiences

• Bachelor’s degree in a mental health or other human services field.
• Two years of experience working directly with individuals in need of behavioral health services.
• Call center experience.
• Crisis experience.

Benefits

Elevance Health offers a comprehensive benefits package including:

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonuses (where applicable)
• Medical, dental, and vision insurance
• Short and long-term disability benefits
• 401(k) match
• Stock purchase plan
• Life insurance
• Wellness programs and financial education resources

Pay

Compensation details are confidential and will be communicated during the interview process.

Schedule

The role operates 24/7, 365 days a year. Training sessions are held Monday through Friday from 10:00 AM to 6:30 PM EST.

Who We Are

Elevance Health is a health company committed to improving lives and communities. As a Fortune 25 company, we leverage our extensive healthcare experience to address critical health challenges. We are dedicated to advancing our mission through our core values and behaviors, fostering a culture of growth and innovation.

How We Work

We believe in creating a supportive environment where associates can thrive. Our total rewards package includes competitive compensation, flexible schedules, and opportunities for professional development. We also prioritize the health and well-being of our associates and communities, implementing robust policies and practices to protect their health and safety.

Equal Opportunity Employer

Elevance Health is committed to equal employment opportunity and does not discriminate on the basis of age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws. We welcome applications from all qualified individuals.