Crisis Dispatch Representative

What Youll Do

• Answer phones and triage calls.
• Welcome and support individuals in crisis with empathy and professionalism.
• Monitor the Mobile Crisis Response (MCR) team in accordance with safety and communication protocols.
• Monitor the MCR teams location and safety while they are in the community.
• Aid with patient admissions, including basic triage documentation and release forms.
• Manage schedules: new appointments, rescheduling, cancellations, and backfilling time slots.
• Facilitate communication between staff, clients, and external providers.
• Maintain and organize patient records: scanning, indexing, securely filing, etc.
• Support the patient discharge process to ensure proper continuity of care.
• Follow strict confidentiality and safety guidelines.
• Participate in ongoing training, including de-escalation, trauma-informed care, and emergency response.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required; additional training or education in healthcare, psychology, or human services is a big plus!
• Demonstrated proficiency with technology, including basic computer skills, printers, scanners, and multi-line phones.
• Strong interpersonal skills with a calm, professional demeanor in high-pressure environments.
• Physically & mentally capable of managing crisis situations and emergency response scenarios.
• Must pass required background checks (KBI and KDADS).
• Must comply with TB testing and health screening protocols.

Why Join Us?

• Competitive Pay: from \$21-24 per hour \[earn \$1-\$3 more per hour with shift differentials!\]
• Comprehensive Benefits Package: Excellent Health, Dental, & Vision Insurance; Life Insurance; Paid Time Off & Extended Illness Time; 403(b) Plan; KPERS Retirement Plan; Supplemental Benefits; HSA & FSA; Holiday pay.
• \$500 SIGN-ON BONUS \[awarded after successful completion of 90-day orientation\].

What We Offer

• Flexible schedule: Fixed shift time assignment. Pick between: 4pm-12am OR 12am-8am \| 5 days per week \| \[Week 1 = Week 3; Week 2 = Week 4\] \| Alternating weekends and holidays.
• Work-Study & Internship Opportunities for Employees.