Emergency Dispatch Operator

The Role

T1 Energy is looking to hire an Emergency Dispatch Operator who will be responsible for monitoring, coordinating, and responding to security-related activities within a manufacturing facility. This role functions similarly to emergency dispatch (EMS/911), serving as the central communication hub for security personnel, safety teams, and facility operations.

• Maintain constant communication with on-site security staff, management, and emergency services when necessary.
• Document all incidents, communications, and actions taken in dispatch logs and reporting systems.
• Coordinate responses to emergencies such as medical incidents, fires, hazardous material events, and security breaches.
• Track the location and status of security personnel and resources.
• Provide clear instructions and guidance during emergency situations following established protocols.
• Escalate incidents to appropriate internal leadership and external authorities when required.
• Conduct routine system checks to ensure all communication and monitoring equipment is operational.
• Support drills, training exercises, and continuous improvement of emergency response procedures.

Who You Are

• Experience in monitoring CCTV systems.
• Proven ability to make quick and effective decisions under pressure.
• High-caliber communication skills, both verbal and written.
• Experience in dispatching, preferably in a security or emergency services environment.

Qualifications

• A High School Diploma/GED.
• An Associate or Bachelor degree preferred.
• Flexibility to work various shifts, including nights and weekends.
• Strong attention to detail and ability to multitask in a high-stress environment.
• Prior experience in a similar role is preferred.
• Ability to pass a background check and drug screening.

Preferred Qualifications

• Experience in a manufacturing or industrial environment.
• Experience monitoring in an SOC/GSOC environment.
• Certification in emergency dispatching, public safety communications, or security operations.
• Knowledge of OSHA safety standards and emergency response procedures.
• Bilingual (Spanish).