Crisis Counselor Supervisor Bilingual (Part-Time)

Crisis Counselor Supervisor Role

Who you are

- Leader: Self-motivated, with people management skills and takes initiative. - Expert multitasker: Extremely focused, able to prioritize and monitor multiple tasks in a fast-paced environment. - Effective communicator: Clearly articulates and stays focused and concise while maintaining a caring and positive demeanor. - Problem-Solver: Critical thinker who identifies problems and brings effective solutions, motivated to take action. - A big thinker: Loves teamwork and constantly seeks ways to improve service quality for texters and Crisis Counselors. - Tech-savvy: Proficient in G-suite and comfortable with new online platforms.

What you’ll do

- Perform active rescues when texter safety is identified as an imminent risk. - Monitor volunteer Crisis Counselor conversations for adherence to training and quality support. - Work with volunteer Crisis Counselors to provide coping skills and safety protocols in high-risk situations. - Assist volunteer Crisis Counselors in identifying texter needs and developing safety plans. - Ensure volunteer Crisis Counselors adhere to the code of conduct and escalate issues as necessary. - Provide real-time feedback on conversation quality. - Participate in trainings and internal working groups to enhance service delivery quality.

Requirements

- 3+ years of crisis intervention work experience beyond volunteerism. - Bilingual fluency in English and Spanish (written and verbal). - Ability to work flexible shifts, up to 12 hours per week, including weekends, nights, and holidays. - Thursdays - Saturdays: 3pm-7pm EST (12 weekly hours) - Wednesdays - Saturdays: 5am-9am EST (16 weekly hours)

Pay

- Hourly salary: $26.21 per hour

Location

- Remote-only position.