Bilingual Helpline Counselor - Part Time

About the role

Established by Black and Latina activists in 1984, the Violence Intervention Program (VIP) is NYC’s only culturally specific organization with a mission to address domestic and sexual violence within Latine communities. Each year, we provide intensive support and services to 3,500+ survivors and children and reach 15,000+ community members through community events and preventive education.

Responsibilities

• Provide crisis counseling, emotional support, safety assessment, and safety planning to Helpline callers.
• Conduct intakes and shelter screenings and connect callers with VIP programs, emergency shelter, and other community resources.
• Respond to calls, voicemail messages, and referrals during assigned shifts and provide timely follow-up.
• Accurately document caller contacts, services, safety planning, and referrals in Salesforce and complete required shift reporting.
• Maintain accurate and complete records, identify language access or data concerns, and communicate issues to the Helpline Manager.
• Participate in required trainings and program and agency meetings and support other Helpline responsibilities as needed.

Requirements

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
• Fluency in English and Spanish is required.
• Experience providing crisis intervention or hotline counseling is a plus.
• Ability to provide culturally responsive, survivor‑centered support.
• Understanding of the needs and experiences of diverse communities, particularly Latine and immigrant communities, communities of color, and people with low incomes.

Skills

• Strong verbal communication and organizational skills.
• Strong computer and technology skills, including Microsoft Office and the ability to learn and use phone and client database systems.

Benefits

• Flexible work schedules.
• Opportunities for professional development.
• Staff‑led wellness committee.
• Time to play and laugh together.
• Organization led by and for people of color and survivors of violence, with a focus on team wellness.
• We are a work in progress and welcome input from our team as we continue building an affirming and uplifting workplace.

Pay

$24.73/hour

Schedule

Part‑Time (25 hours/week), In‑Person, based in the Bronx.