Crisis Counselor Supervisor - Bilingual (Part-Time)

About the role

Crisis Counselor Supervisor responsible for guiding remote volunteer Crisis Counselors, ensuring quality support for texters, especially during high-risk situations such as rescues and mandatory reporting.

Responsibilities

• Monitor conversations for quality and training adherence
• Provide real-time guidance
• Assist in safety planning
• Escalate issues when needed
• Participate in training to improve service delivery

Key Duties

• Conduct active rescues
• Support Crisis Counselors
• Ensure adherence to protocols
• Contribute to ongoing quality improvement efforts

Qualifications & Skills

• Minimum of 3+ years crisis intervention experience
• Bilingual in English and Spanish
• Proficient in technology and online platforms
• Skilled in communication, multitasking, problem-solving, and leadership
• Must be adaptable to flexible shifts, including weekends and holidays