Part-Time Crisis Counselor
About the role
Step into a meaningful role where every conversation matters. As a Crisis Counselor at Boys Town, you’ll be a lifeline for individuals in crisis—offering calm, compassionate, and solution-focused support via phone, text, or chat. Help guide others through difficult moments and make an impact from day one. Support Those in Crisis – Make an Impact as a Crisis Counselor in Omaha, NE!
Responsibilities
- Responding to calls, texts, chats, or emails from people in crisis
- Providing short-term counseling, de-escalation, and problem-solving support
- Offering referrals and resources when necessary
- Accurately documenting interactions and maintaining confidentiality
Qualifications
High school diploma or equivalent required (Bachelor’s preferred; required for some programs) At least 21 years old Computer literate, able to take notes while talking to callers
Requirements
Physical & Safety Requirements: Sedentary office work with standard computer use Minimal physical risks in a typical administrative setting
Benefits
- Medical, Dental, and Vision Insurance – Free services at Boys Town Clinics for enrolled employees
- 401(k) Retirement Plan with 100% Employer Match – Up to 6% of your salary
- Paid Vacation, Sick Time, and Paid Holidays – Start earning time off right away
- Tuition Assistance – Grow your career with educational support
- Employee Assistance Program – Confidential support for you and your loved ones
- Life Insurance and Long-Term Disability – Peace of mind at no extra cost
Pay
Starting Pay: $17.50–$18.50/hr (plus shift differential if applicable) Some holidays will be required as well (at 2x pay).
Schedule
Full-Time or Part-Time: Both Available Shifts: This is a 24/7 hotline so shifts may be available throughout the day. At least one weekend day is required for all counselors. Some holidays will be required as well (at 2x pay). Please note: this is NOT a remote position. Our hotline center is located at 144th and Pacific/Dodge in Omaha, NE