Crew Scheduler

Our close-knit flight operations team orchestrates the daily operations of our airline, creating an airline people love from behind the scenes. Whether you’re new to the industry or a seasoned pro, you’ll use your expertise to create the situations that make guest experiences as safe and enjoyable as possible. You’ll be at the heart of how our airlines will achieve its goals and enjoy the opportunities you’ll have to create a long and satisfying career with us.

About the role

The Crew Scheduler is responsible for notifying Horizon Air crew members of changes in their assignments, answering in-coming calls from crew, and assisting in hotel and travel for crew, in addition to appropriately reacting to flight irregularities and monitoring for compliance with all Federal Aviation Regulations (FAR) and company regulations. This position works closely with other operational disciplines within the System Operations Control center (SOC).

Responsibilities

• Arrange crew coverage for Horizon Air’s flight schedule.
• Ensure all crew members are scheduled in compliance with crew member contracts and Federal Aviation Regulations (FAR).
• Perform analytical studies of crew tracking reports for verification of FAR compliance.
• Monitor crew schedules and operations using crew tracking management and flight tracking computer systems.
• Manage reserve crew member staffing levels and utilizations.
• Book crew deadhead and jumpseat records.
• Coordinate with Flight Control, Inflight, and Pilot management to resolve operational and crew-related issues.
• Perform duties in compliance with company and departmental procedures.

Requirements

• Strong commitment to deliver outstanding customer service to our crew members and other internal customers.
• Effective communication skills with a demonstrated professional phone manner.
• Excellent organizational and problem-solving skills.
• Average typing abilities (minimum of 40 wpm).
• Intermediate proficiency with Microsoft Office applications (e.g., Word and Excel).
• Ability to work independently and as part of a team.
• Ability to work a variety of schedules to include nights, weekends and holidays.
• Ability to communicate in English.
• High School Diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred Qualifications

• Airline station or operations experience.
• Prior Crew Scheduling experience.

Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Pay

Starting rate: USD $22.49 per hour.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air.
• Comprehensive well-being programs including medical, dental and vision benefits.
• Generous 401k match program.
• Annual bonus plans.
• Generous holiday and paid time off.