Crew Scheduler

Responsibilities

• Create and modify crew schedules to resolve all conflicts created by weather, maintenance, and crew issues by exercising decision-making skills that comply with all applicable FAA regulations, CBA, and company policies while using resources efficiently.
• Interact with crew members and process daily absences, operation reassignments, crew swaps, and crew movement.
• Resolve flight crew legality problems and rest requirements based on appropriate regulatory and contractual requirements.
• Maintain the integrity of the flight schedule by ensuring all segments have been assigned to a legal crew.
• Provide a high level of attention to detail and precise communication to crew members about schedule changes.
• Build all open crew member segments into trips and cover for current day.
• Make last-minute changes to crew hotel reservations/cancellations and transportation arrangements, as necessary, during daily operations.
• Book crew members on deadhead flights when needed.
• Monitor crew members check-in status to assure coverage.
• Communicate with Crew Scheduling Coordinators, Dispatch Coordinators and Maintenance Supervisors regarding daily operational concerns to resolve any operational issues.
• Utilize multiple software systems to track and solve complex scheduling problems and complete required checklists.
• Monitor and maintain FAR legality and contractual compliance of crew member schedules for a 24 hour/ 7-day operation and make appropriate modifications to meet such regulations.
• Assist with irregular operations by processing Crew Recovery Reports.
• Assist with on-the-job training for New Hire Schedulers.

Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Intermediate computer skills with Microsoft Office programs.
• Excellent interpersonal and communication skills.
• Must be self-motivated and able to proactively identify and prevent potential operational disruptions.
• Must be able to adapt to changes under pressure situations and maintain composure in high volume stress situations.
• Ability to prioritize and quickly adapt to changing environments/priorities.
• Ability to speak, read, write in English.
• Must be able to demonstrate authorization to work in the U.S.

Qualifications

• Crew scheduling experience.
• Knowledge of airline and aviation terminology.
• Aviation operations experience.

Skills

• Decision-making skills.
• Resourcefulness.
• Attention to detail.
• Precision.
• Communication skills.
• Self-motivation.
• Adaptability.
• Problem-solving.
• Operational coordination.
• Software proficiency.
• Legal compliance.
• Customer service.
• Training facilitation.

Benefits

• Comprehensive benefits package.
• Travel privileges on the American Airlines global network.

Pay

TBD

Schedule

TBD