Credit Union Collections Specialist

About the role

To engage members in communication to resolve outstanding delinquent accounts and minimize losses to Honda FCU and its members while maintaining a high level of member service and professionalism when dealing with difficult and sensitive situations.

Key Accountabilities

• Loan and share loss prevention and recovery
• Specialty collection tasks:
  • Bankruptcy
  • Foreclosure
  • Modifications
  • Repossession
  • Credit disputes
• Review and update credit bureaus, mobile deposits, returned checks, deposit fraud, and Service Members Civil Relief Act
• Writing accurate and concise notes and documentation in appropriate collection system
• Completes assigned educational and training objectives

Qualifications

• Minimum Educational Qualifications: High school diploma or general education degree. Formal certification or training in a credit union focused trade school or training center.
• Minimum Experience: Two to four years of related collections experience and/or training. Working knowledge of state and federal collection laws/procedures.
• Other Job-specific Skills:
  • Computer skills: knowledge of Microsoft Office Suite
  • Reasoning ability to solve problems
  • Member service and communication skills
  • Negotiating skills

Total Rewards

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)
• Career Growth Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development programs
• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs