Credit Supervisor - Oahu

We recognize our competitive advantage — our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company. Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

About the role

The P CDC CREDIT Department of the P REVENUE MANAGEMENT Division at Hawaiian Electric Company has a Management vacancy for a Professional Supervisor. This role is responsible for leading, planning, and effectively managing credit & collections policies, procedures, and initiatives to align with corporate philosophy and strategic goals.

Responsibilities

• Lead the Companies regarding Credit Collection Policies and Procedures.
• Coordinate and facilitate new programs and process improvements for Hawaiian Electric, Maui Electric, and Hawaiian Electric Light (the “Companies”) to manage credit & collections and impacts to other areas, while balancing customer satisfaction.
• Minimize and maintain the Company’s bad debt expense as set by the Company and Public Utilities Commission (“PUC”).
• Develop, recommend, and institute policies & procedures for the collection of delinquent accounts and the reduction of arrears balances for the Companies.
• Minimize revenue lag delays set by the Company and PUC.
• Report and implement new Federal regulations.
• Provide training and communication to managers and employees on evaluating information, exercising sound judgment, and determining compliance with applicable laws, regulations, and organizational standards.

Credit Section Operations

• Lead, plan, and effectively manage the Credit Section.
• Oversee all sectional personnel matters including performance management and improvement, staffing, employee recognition, development, and conduct.
• Develop and maintain section operational procedures, standards, and guidelines.
• Develop and coordinate training for employees on job procedures and task allocation.
• Provide effective coaching, support, and guidance to build and maintain a high-performance, high-productivity, and high-morale team.
• Develop and implement strategies and activities to increase productivity, efficiency, quality of service, and customer satisfaction.
• Manage all commercial, residential, and government agency accounts with delinquent balances to ensure timely recovery.
• Oversee credit and collections of non-commodity (or OCARs) billings.
• Ensure quality customer service by providing all customers with the help and information requested.
• Select and monitor collection agencies and vendors to ensure high dollar returns.
• Manage the decision-making and processing of residential and commercial bankruptcies, including obtaining the best offer by the courts.
• Coordinate large bankruptcy cases for the Companies.
• Manage delinquent special needs customers within regulations set by the PUC and the disability act.
• Handle escalations for other areas, including sensitive cases and PUC complaints.

Other Tasks

• Determine present and forecasted operational needs for budgeting purposes, including bad debt write-offs.
• Assist the Accounting Department with internal audits.
• Ensure SOX reports are updated and ready for auditors.
• Manage subpoenas and provide testimony, serving as a witness for the Company.
• Manage legal issues and work closely with internal and external legal counsel.
• Prepare consolidated company reporting.
• Ensure monthly reports are accurate and processed timely.
• Participate in Company emergency response activities as assigned.
• Perform other duties as assigned.

Requirements

• Working knowledge of the principles of accounting, finance, or management, typically acquired through a college-level degree or equivalent experience.
• Working knowledge of personal computers and related software applications such as spreadsheets and word processing.
• Working knowledge of credit and collection principles and law.
• Working knowledge of the Company’s tariff, rate schedules, and collective bargaining agreement.
• Working knowledge of SAP or equivalent company enterprise systems.
• Working knowledge of budgeting and forecasting principles.

Skills

• Advanced, effective written, listening, and oral communication skills.
• Supervisory and leadership skills with the ability to achieve results, measure performance, build and maintain effective management and performance systems, and manage a high-performance team.
• Valid State of Hawaii driver's license to make occasional trouble call trips and court appearances; must meet the standards in the Driver Safety Policy.
• Demonstrated leadership and flexibility in interpersonal style, with the ability to work with a variety of individuals, frequently dealing with sensitive, difficult, or confrontational issues while using tact, courtesy, and discretion.
• Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Demonstrated strong analytical, negotiation, conceptual, and administrative skills to assess job demands, recommend proper actions, and handle multiple projects and programs.
• Ability to analyze business financial statements and other credit reports.

Qualifications

• Minimum 3-5 years of related work experience in credit management or similar work experience in customer service, customer relations, credit operations, and/or accounting.
• Minimum 3 years of educational or work experience with credit & collection laws or working with legal counsel.
• 3-5 years of supervisory experience.

About Hawaiian Electric Companies

Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs. The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. The company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come.

Pay

The hiring range for this position is $89,100.00 to $113,700.00. The selected candidate will be placed according to their skills and qualifications.

Location: Honolulu – Oahu
Number of vacancies: 1