Credit Supervisor - Oahu

About the role

The P CD CREDIT Department of the P REVENUE MANAGEMENT Division at Hawaiian Electric Company has 1 Management vacancy available. The role is for a Credit Supervisor - Oahu.

Responsibilities

• Leads the Companies’ credit & collections policies and procedures
  • Captures and implements new programs and process improvements for Hawaiian Electric, Maui Electric and Hawaiian Electric Light (the “Companies”) to manage credit & collections and impacts to other areas, while balancing customer satisfaction.
  • Manages the Company’s bad debt expense set by the Company and Public Utilities Commission (“PUC”). Develops, recommends and institutes policies & procedures for the collection of delinquent accounts and the reduction of the arrears balances for the Companies. Responsible for minimizing revenue lag delays set by the Company and PUC.
  • Reports and implements new Federal regulations. Provides training and communication to managers and employees on how to evaluate information, exercise sound judgment, and determine whether events or processes comply with applicable laws, regulations, and organizational standards.
• Oversees Credit Section operations
  • Develops and maintains section operational procedures, standard and guidelines.
  • Develops and coordinates training for employees on job procedures and allocation of tasks. Provides effective coaching, support and guidance to build and maintain a high performance, high productivity and high morale team.
  • Develops and implements strategies and activities which contribute to increased productivity, efficiency, quality of service, and customer satisfaction.
  • Ensures quality customer service by providing all customers the help and information requested.
  • Selects and monitors collection agencies and all vendors to ensure high dollar returns.
  • Manages the decision making and processing of residential and commercial bankruptcies. Responsible for obtaining the best offer by the courts. Coordinates large bankruptcy cases for the Companies.
  • Manages delinquent special needs customers within the regulations set by the PUC and disability act. Handles escalations for other areas including sensitive cases & PUC complaints.
• Performs other tasks
  • Determines present and forecasted operational needs for budgeting purposes including bad debt write-offs.
  • Assists Accounting Dept. with internal audits. Ensures SOX reports are updated and ready for Auditors.
  • Manages subpoenas and provides testimony, serving as witness for the Company. Manage legal issues and works closely with internal and external legal counsel.
  • Prepares consolidated company reporting. Ensures monthly reports are accurate and processed timely.

Requirements

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field.
• Minimum 3-5 years of related work experience in credit management, or similar work experience in customer service, customer relations, credit operations, and/or accounting.
• Minimum 3 years educational or work experience with credit & collection laws or working with legal counsel.
• Several years (3-5) years of supervisory experience.

Qualifications

• Working knowledge of the principles of accounting, finance, or management or equivalent experience normally acquired through a college level degree or equivalent.
• Working knowledge of personal computers and related software applications such as spreadsheets, word processing, etc.
• Working knowledge of credit and collection principles and law.
• Working knowledge of Company’s tariff, rate schedules, and collective bargaining agreement.
• Working knowledge of SAP or equivalent company enterprise systems.
• Working knowledge of budgeting and forecasting principles.

Skills

• Advanced, effective written, listening and oral skills.
• Supervisory/leadership skills and ability to achieve results, measure performance, build and maintain effective management and performance systems, and manage a high-performance team.
• Advanced analytical, negotiation, conceptual & administrative skills to assess the demands of the job, to recommend proper actions, and to handle multiple projects and programs.
• Ability to analyze business financial statements and other credit reports.

Benefits

Not specified.

Pay

The hiring range for the Credit Supervisor - Oahu [Req ID 10534] position is $89,100.00 to $113,700.00. The person selected will be placed according to his/her skills and qualifications.

Schedule

Not specified.