Credit Supervisor

Description

The Credit Supervisor at The Best Experience Company leads the credit and collections function to ensure timely, accurate credit decisions and effective management of accounts receivable. This role balances customer service with risk mitigation, oversees credit and deduction specialists, and partners with sales, finance, IT, and operations to support healthy cash flow and minimize bad debt.

Key Responsibilities

• Credit Evaluation and Approval — Review and approve credit applications, set credit limits, and ensure decisions align with company policies and risk tolerance.
• Order Release Management — Oversee credit holds, collaborate with production and shipping teams, and ensure timely release of orders once credit issues are resolved.
• Team Leadership — Supervise, coach, and develop credit and deduction staff; set performance expectations and provide ongoing feedback.
• Accounts Receivable Oversight — Monitor aging reports, prioritize high-risk accounts, and ensure timely follow-up on past-due balances.
• Collections Management — Guide the team in resolving delinquent accounts, negotiating payment plans, and escalating issues when necessary.
• Dispute Resolution — Partner with sales, customer service, logistics, and IT to resolve invoice discrepancies, freight issues, pricing disputes, EDI rejections, and other factors that commonly delay payment.
• Policy and Process Management — Maintain and improve credit policies, procedures, and internal controls to support compliance and operational efficiency.
• Cross-functional Collaboration — Work closely with sales, customer service, and finance to resolve disputes, support customer onboarding, and improve billing accuracy.
• Risk Monitoring — Identify trends in customer payment behavior, assess portfolio risk, and recommend adjustments to credit strategies.
• Reporting and Analysis — Prepare regular reports on credit performance, collections activity, bad-debt exposure, and key metrics for leadership.
• Customer Interaction — Engage directly with customers on escalated credit issues, disputes, or negotiations.
• Compliance — Ensure adherence to legal, regulatory, and company standards related to credit and collections.

Success Indicators

• Lower DSO and improved cash-flow predictability.
• Reduced order holds and faster resolution of credit-related delays.
• Strong cross-functional alignment with sales, customer service, logistics, and IT.
• Improved customer payment behavior and reduced delinquency.
• Effective team performance and development.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with up to 5% company match of eligible contributions
• Life insurance
• Long-term disability insurance
• Short-term disability insurance
• Paid sick time
• Paid vacation time
• One paid volunteer day off per year

Requirements

• Bachelor’s degree preferred in finance, accounting, business, or a related field.
• Preferred experience within the manufacturing industry.
• Preferred experience within a big box store highly desired.
• Preferred demonstrated experience managing major retail accounts.
• Experience in credit, collections, accounts receivable, or financial analysis.
• 2+ Years prior leadership or supervisory experience in a credit or finance environment.
• Strong understanding of credit principles, financial statements, and risk assessment.
• Familiarity with manufacturing workflows, order-to-cash processes, and ERP systems.
• Advanced Excel skills preferred, including pivot tables, complex formulas, data modeling, and dashboard creation.
• Preferred working knowledge of SQL for querying ERP or data-warehouse systems to support credit analysis, aging reviews, and dispute research.