Credit Services Supervisor

D&H Distributing is a 100+ year-old employee-owned technology distributor offering end-to-end solutions for resellers, retailers, and clients in the SMB and consumer markets. As a Co-Owner, you’ll join a collaborative culture with a strong commitment to community and sustainability.

About the role

Responsible for the credit and collection maintenance of a prescribed territory of customer receivables, ensuring goals are met with efficiency and professionalism. This includes collecting invoices, resolving customer issues, approving orders within D&H Credit policy, and delivering high-level customer service. You will supervise a team of 2–5 analysts, act as an escalation point, and mentor team members on account resolution.

Responsibilities

• Maintain and manage a territory of customer receivables to meet prescribed goals with efficiency and professionalism.
• Collect invoices, resolve customer issues, and approve orders within D&H Credit policy and individual goals.
• Deliver high-level customer service through interaction with other company departments and customers.
• Supervise and coach a team of 2–5 analysts, ensuring all tasks are completed accurately and efficiently.
• Act as the escalation point for team issues; escalate to senior management as needed.
• Adhere to company policies, including attendance.
• Communicate professionally and positively with co-workers and customers.
• Keep work area neat, clean, and hazard-free.
• Cross-train in other areas as needed for workload or development.
• Perform other related duties as assigned.

Supervisory Responsibilities

• Supervise 1–3 analysts, providing advice and mentorship on account resolution.
• Participate in the review, hiring, and termination process.
• Receive mentorship and training from Credit Management to develop supervisory and management skills.

Requirements

• High school diploma or Associate’s degree with emphasis on business or accounting; four-year business degree preferred.
• Minimum 3–5 years of successful credit and collections experience.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Internet Explorer).
• Ability to learn and use several job-specific software applications.
• Strong English language skills: reading, writing, and speaking with accuracy and professionalism.
• Basic mathematical skills: addition, subtraction, multiplication, division, and some accounting knowledge.
• Ability to apply common sense to carry out instructions in written, oral, or diagram formats.
• Regularly required to sit, stand, walk, use hands and fingers, reach with arms, talk, and hear.
• Frequently required to stoop, kneel, and crouch; occasionally lift and/or move up to 20 pounds.
• Specific vision abilities: close vision, distance vision, and ability to adjust focus.

Work Environment

Seated in a cubicle environment with fluorescent lighting, background noise, and computer monitors.

Benefits

• Employee Stock Ownership Plan (ESOP).
• 401(k) retirement plan.
• Paid Time Off.
• Medical, prescription, dental, and vision benefits.
• Gym reimbursement.
• Work-from-home reimbursement.
• Employee purchase program.
• Tuition assistance.
• Numerous service discounts as a Co-Owner.

Schedule

Full-time position (40 hours per week), with overtime, weekends, and holidays as required.