Credit Services Associate / Collections Representative

Job Summary

We are seeking a Credit Services Associate / Collections Representative to join our team in New Braunfels, TX. This role will support customers with account inquiries, credit and collections activities, payment processing, and account resolution. The ideal candidate will have strong customer service skills, attention to detail, and the ability to communicate professionally with customers regarding outstanding balances and account concerns.

Key Responsibilities

• Handle inbound and outbound customer calls regarding account balances, payments, credit information, and outstanding receivables.
• Contact customers regarding past-due balances and work toward timely payment resolution.
• Review customer accounts to identify outstanding invoices, payment history, account status, and discrepancies.
• Communicate account balances, payment requirements, and available resolution options to customers.
• Establish and follow up on payment arrangements in accordance with company guidelines.
• Process customer payments and ensure payments are accurately applied to customer accounts.
• Research and resolve customer account and billing discrepancies.
• Process approved adjustments related to late charges, overages, shortages, credits, and other account issues.
• Maintain accurate and detailed notes regarding customer interactions, collection activity, payment commitments, and account status.
• Update customer account information, including contact information and other relevant account details.
• Monitor assigned accounts and prioritize collection activity based on established credit and collection procedures.
• Respond to customer inquiries received by phone and email in a timely and professional manner.
• Conduct account research and gather information needed to support credit and collections activities.
• Escalate complex credit, billing, or collection issues to the appropriate supervisor or internal department.
• Meet established department standards for call quality, account documentation, follow-up, and collection performance.
• Perform routine account audits to ensure customer records and account information are accurate and current.
• Perform other duties as assigned.

Qualifications

• A high school diploma or GED is preferred.
• 0-2 years of experience in credit, collections, accounts receivable, billing, customer service, or call center operations is preferred.
• Comfortable communicating with customers regarding account balances and payment obligations.
• Strong verbal and written communication skills.
• Professional, confident, and customer-focused phone presence.
• Strong attention to detail and accuracy.
• Ability to handle difficult customer conversations professionally and effectively.
• Strong organizational and follow-up skills.
• Able to learn and navigate multiple computer systems.
• Able to follow established credit and collection policies and procedures.
• Comfortable working toward individual and department performance goals.
• Able to work fully onsite in New Braunfels, TX.