Credit & Collections Representative

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

About the role

Sunbelt Rentals—the fastest growing rental business in North America—is seeking a Credit & Collections Representative. This role offers an entrepreneurial, empowering workplace where you can develop a career track, leverage your current skills while developing new ones, and work with an incredible team of people.

Responsibilities

• Reduce delinquency for assigned accounts
• Contact customers regarding payment status
• Answer incoming customer calls
• Work with customers and profit centers to resolve disputed invoices
• Coordinate with general contractors for specific jobs and arrange joint checks
• Forward Certificates of Insurance and Tax Certificates to the appropriate departments
• Update and amend customer maintenance information

Requirements

• Knowledge of construction lien laws
• Professional phone etiquette
• Commitment to excellent customer service
• Detail oriented
• Excellent written and verbal communication abilities
• Extensive knowledge of fair debt and collection management
• Strong knowledge of state commercial laws
• Knowledge of legal lending methods
• Some experience with computerized accounting methods

Physical Demands

• Bending, squatting, crouching, reaching
• Lifting 50 pounds or more
• Working indoors/outdoors as required by the job

Reasonable accommodations may be made to comply with applicable laws.

Pay

Base pay range: $21.84 - $30.03 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

• Health, Dental, and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life, and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date.

Schedule

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half-day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Paid time off is subject to Sunbelt’s policies (unless specified in a collective bargaining agreement).