Credit & Collections Representative

About The Job

The Credit and Collections Representative provides excellent customer service by resolving credit, collections, accounts receivable, and cash application matters for Nazdar customers. This hybrid position combines core Credit & Collections responsibilities with Accounts Receivable support, requiring strong attention to detail, solid accounting knowledge, advanced Excel skills, sound judgment, and the ability to work cross-functionally with Sales, Operations, Customer Service, Accounting, Finance, and management.

Duties And Responsibilities

• Investigates and verifies financial status and reputation of prospective customers applying for credit, prepares documents to substantiate findings, and recommends rejection or approval of applications.
• Establish and/or recommend credit limits and terms on customer accounts based on department policy.
• Collect, maintain and update customers' credit documentation to ensure that Nazdar has current data on file.
• Proactively contact customers regarding past-due balances and perform collection activities to minimize delinquency and improve cash flow.
• Review customer accounts to assess credit risk and make recommendations regarding credit holds, order releases, and credit limit adjustments in accordance with established credit policies.
• Develop and implement collection strategies and payment plans to resolve delinquent accounts and reduce aged receivables based on department policy.
• Process and apply customer payments including lockbox, ACH, wire, hosted payment page and credit card transactions.
• Reconcile customer accounts and investigate payment discrepancies, disputed invoices, unapplied cash, NSF checks, credit card chargebacks and collection of delinquent payments.
• Utilize Excel and ERP systems to analyze account activity, prepare reports, and identify trends.
• Support internal and external audit requests by providing customer account documentation.
• Issue credit and debit memos.
• Afford accounts receivable reconciliations and reporting and with other duties as directed by supervisor.

Qualifications And Skills

• 1 to 2 years related experience and/or training; or equivalent combination of education and experience.
• 2 to 3 years of business-to-business collections, accounts receivable, cash application, or accounting-related experience.
• English/Spanish bilingual skills preferred.
• Strong accounting background with an understanding of accounts receivable, cash posting, reconciliations, deductions, credits, debits, and customer account resolution.
• Advanced Microsoft Excel skills preferred, including the ability to organize, analyze, reconcile, and summarize account data accurately.
• Microsoft Word and Outlook experience required.
• Experience with ERP systems, accounting software, supplier portals, and credit card processing.
• Excellent written and verbal communication skills.
• Outstanding organizational skills with the ability to prioritize daily workflow, manage follow-up items, and meet deadlines.
• Result driven negotiation abilities, complex problem solving, judgment, decision making, and critical thinking - advocate for our customers but maintain company business principles
• Good business and financial acumen with the ability to understand customer account risk and receivable impact.
• Ability and willingness to learn multiple department functions and provide backup support where needed.

Here’s What’s In It For You

We are an Equal Opportunity Employer that values our employees and offers a competitive pay and benefits package, an encouraging, supportive environment with training, professional development, recognition programs, and career growth opportunities. Our benefits include medical, dental, vision, 401(k), life insurance, flexible spending account options, paid short-term and long-term disability, paid time off, and paid Company holidays. We believe that people will always be the heart of our success. That is why we truly value our employees and work to inspire them. When these two powerful elements intersect in a workplace people do extraordinary things. We are committed to delivering a work experience that is rewarding and fun, and are proud to have one of the longest-tenured staff in the industry. We invite you to bring your skills and expertise to our team and supply the fuel for growth. If this sounds like you, let us know. We cannot wait to meet you!