Credit & Collections Representative

About the role

Help Protect Financial Performance While Delivering Exceptional Customer Service
At Matson Logistics, strong customer partnerships and disciplined financial practices go hand in hand. As a Credit & Collections Representative, you'll play a vital role in protecting the company's financial health by managing customer receivables, resolving billing issues, and helping ensure timely payment of outstanding invoices.

Responsibilities

• Manage an assigned portfolio of customer accounts and conduct collection activities to support timely payment and cash flow objectives.
• Initiate collection calls and customer outreach to address outstanding balances and delinquent invoices.
• Communicate with customers through phone, email, and other channels to resolve billing questions, disputes, and collection issues.
• Investigate overdue accounts, identify root causes of payment delays, and recommend appropriate collection actions.
• Consult with management regarding potential bad debt accounts and recommend accounts for further collection efforts when necessary.
• Maintain accurate records of collection activities, account status updates, and customer communications within company systems.
• Provide updates on collection efforts, investigations, and account activity for assigned accounts.
• Partner with Sales, Customer Service, and Operations teams to resolve billing and credit-related issues.
• Support initiatives that improve collection performance, customer experience, and financial results.

Qualifications

• A high school diploma or GED and three or more years of collections, accounts receivable, customer service, or related experience; or an equivalent combination of education, training, and experience.
• Strong knowledge of Microsoft Office applications, including Excel and Word; Outlook proficiency preferred.
• Ability to accurately enter, maintain, and review transaction data within business systems.
• Strong organizational and time-management skills, with the ability to manage multiple priorities independently.
• Excellent verbal, written, and interpersonal communication skills.
• Strong customer service and relationship-management skills.
• Ability to adapt to changing business needs and customer requirements.

Extra Credit

• Knowledge of domestic transportation, logistics, or the intermodal industry.
• Experience working in transportation, freight, logistics, or related service environments.