Credit Collections Representative

About the role

The Credit Collections Representative will partner with patients, collection agencies, and insurance companies to secure payment for healthcare services provided. This role is part of NorthPoint Health & Wellness Center, a leader in providing culturally responsive, integrated, and holistic primary health and social services.

Responsibilities

• Interview patients/clients, family members, employers, governmental units, and/or medical payment programs, in person or by phone; gather/update patient information; complete appropriate forms; determine financial responsibility and/or identify sources of payment for services rendered.
• Respond to customer inquiries from incoming calls and correspondence; deliver an explanation of patient account inquiries and resolve issues related to patient accounts.
• Work with patients/clients to establish standard payment arrangements or assist in arranging acceptable payment plans.
• Review patient/client accounts to verify financial resources and initiate actions to establish payor funding sources and maintain accurate patient/client records.
• Maintain and build relationships with payors such as health maintenance organizations and collection agencies and with patients who are awaiting coverage from medical assistance or other public programs.
• Address patient issues that ensure the best long-term and short-term solutions.
• Post medical/dental patient account payments and adjustments, process account transactions, and resolve billing problems using Epic and Dentrix computerized billing software.

Requirements

• Two or more years of clerical experience involving the obtaining and evaluating of financial or closely related information.
• Ability to communicate fluently in Spanish, in addition to English, both verbally and in writing (nice to have).
• Experience: With financial counseling with delinquent patient accounts for dental services. Working with dental billing systems and/or electronic medical records systems. Using various computer programs such as Microsoft Office, Epic, and Wisdom.
• Ability to: Communicate and respond to inquiries; requiring effective interpersonal skills and ability to interact with patients to explain payment policies and persuade patients to settle account balances.
• Work independently with minimal supervision within a team setting and be supportive of team members.
• Analyze issues and make judgments about appropriate steps toward solutions.
• Knowledge of government assistance programs, guidelines, and application procedures.
• Familiarity with statutes and regulations that impact collection of past-due accounts.
• Effective customer service and written and verbal communication skills.
• Organizational skills and the ability to prioritize and manage tasks based on established criteria.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, or a related field (preferred).
• Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus.

Skills

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and Epic/Dentrix computerized billing software.

Benefits

NorthPoint Health & Wellness Center offers a comprehensive benefits package including health, dental, vision, retirement, paid time off, and more. Employees also have access to professional development opportunities and a supportive work environment.

Pay

The salary range for this position is $40,000 - $50,000 annually, depending on experience and qualifications.

Schedule

This position is hybrid and will be performed both on-site at the NorthPoint Health & Wellness Center at 2220 Plymouth Avenue North, Minneapolis, MN 55411, and remote as job duties require. Work hours will be Monday through Friday, 8 a.m. – 4:30 p.m.