Credit and Collections Representative

About the role

At Codale Electric we invite you to be part of building the future as the Credit and Collections Representative, a cross-functional support role responsible for delivering high-quality customer experience while protecting Sonepar Mountain’s accounts receivable. This position supports both Codale and QED operations, serving as the primary resource for customer lien waivers and customer service matters across Sonepar Mountain Holdings. The role is based in Denver, CO or Salt Lake City, Utah, with primary support responsibilities across Arizona, Colorado, Nevada, and Utah, and may expand to additional markets to meet business needs. State-specific lien law and form requirements are critical to success.

Responsibilities

• Lien Waiver & Construction Support (Primary Focus)
  • Review, prepare, and execute customer lien waivers within established guidelines
  • Ensure compliance with applicable lien laws across supported states (AZ, CO, NV, UT)
  • Support pre-lien, bond claim, and construction documentation processes
  • Coordinate with credit team and customers to resolve lien-waiver or lien-related issues
• Customer & Sales Support
  • Serve as the primary contact for customer inquiries related to accounts and lien documentation
  • Partner with Sales and Branch teams to resolve issues quickly and effectively
  • Provide timely, accurate responses while maintaining a strong customer experience
• Credit & Collections Support
  • Assist in monitoring past-due accounts and support collections efforts as needed
  • Process payments (credit card, ACH) and assist customers with online account access
  • Research and resolve payment discrepancies
  • Escalate identified risks appropriately
• Account Setup & Credit Support
  • Manage customer account setup and ongoing account maintenance
  • Review credit applications for completeness and collect required documentation
  • Maintain accurate and compliant customer credit files
  • Support shared mailbox workflow and meet service-level expectations
• Reporting & Systems Support
  • Perform A/R reporting and aging reviews
  • Utilize systems including Eclipse, BillTrust, GETPAID, and other credit tools

Key Success Factors

• Demonstrates a team-first mindset and supports cross-functional collaboration
• Maintains strong attention to detail and organization in a high-volume environment
• Communicates clearly and effectively with customers and internal stakeholders
• Identifies risk early and escalates appropriately
• Consistently delivers a high level of customer service and responsiveness

Required Experience & Qualifications

• 2–5 years of relevant experience (construction, credit, or collections preferred)
• Working knowledge of lien waivers and construction documentation strongly preferred
• Experience supporting customer accounts or credit operations preferred
• Strong customer-service orientation and problem-solving skills
• Notary Public certification preferred
• Proficiency in Microsoft Office (Outlook, Excel, Word, MS Teams, Copilot)

What Success Looks Like (First 90 Days)

• Accurately processes lien waivers and related documentation with minimal rework
• Provides timely, consistent support to customers and internal teams
• Keeps pace with shared workflow volumes and meets turnaround expectations
• Builds strong relationships with Credit, Sales, and Branch partners
• Identifies and escalates issues early while maintaining service continuity

Benefits

• 401(k) Plan
• Competitive medical plans (medical, dental, and vision)
• Paid vacation, paid sick leave, paid personal days, paid holidays
• Flexible Spending Accounts (Health and Dependent Care)
• Employee Assistance Program
• Tuition reimbursement
• Employee discounts
• Long-term and short-term disability
• Life insurance
• Definitive career path