Credit/Collections Specialist (Must Have Collections Exp) - Entry Level (Urgent Need)

Location: San Antonio, TX | Duration: 12 months | Hours: 40/week, M–F 8am–5pm | Employment Type: Contract on W2 (US Citizens or GC Holders only)

About the role

In this role, the Credit/Collections Specialist is responsible for ensuring the prompt payment of accounts receivable to maximize revenue management for the client. The specialist builds and maintains customer relationships, monitors an assigned AR portfolio, ensures timely payments, resolves customer concerns, and assists with escalated collection issues.

Responsibilities

• Proactively monitor and reconcile customer accounts
• Identify and facilitate the resolution of disputed receivables
• Provide exceptional customer support, responding to account queries in a timely and professional manner
• Maintain a detailed understanding of customer contracts and how they impact the collections process
• Maintain accurate and up-to-date customer account documentation
• Proactively escalate to internal support partners and senior management as appropriate
• Identify and communicate process improvement opportunities to the manager

Requirements

• High School Diploma or equivalent
• 2+ years in commercial collections
• Strong analytical and problem-solving skills
• Excellent communication skills (written and oral)
• Superior customer service skills
• Good administrative skills
• Strong attention to detail and goal-oriented mindset
• Ability to prioritize and manage multiple responsibilities
• Contract analysis experience
• Knowledge of collection techniques (e.g., skip tracing)
• Strong Microsoft Excel skills
• Ability to work independently and in a team environment, multitask, set priorities, adapt to a changing environment, and lead without authority

Preferred Qualifications

• Direct experience with SAP
• Working knowledge of Microsoft Office
• Experience working in a shared service center
• Bachelor’s Degree in Finance, Accounting, or Economics