Credit/Collections Specialist (Must Have Collections Exp) - Entry Level

Location: San Antonio, TX | Duration: 12 months | Schedule: M–F, 8 AM–5 PM (40 hours/week) | Employment Type: W2 Contract (US Citizens or Green Card holders only)

About the Role

In this role, the Senior Collection Specialist is responsible for ensuring the prompt payment of accounts receivable to maximize revenue management. The specialist builds and maintains customer relationships, monitors an assigned AR portfolio, ensures timely payments, resolves customer concerns, and assists with escalated collection issues.

Responsibilities

• Proactively monitor and reconcile customer accounts
• Identify and facilitate the resolution of disputed receivables
• Provide exceptional customer support, responding to account queries in a timely and professional manner
• Maintain a detailed understanding of customer contracts and how they impact the collections process
• Maintain accurate and up-to-date customer account documentation
• Proactively escalate issues to internal support partners and senior management as appropriate
• Identify and communicate process improvement opportunities to the manager

Requirements

• 2+ years in commercial collections
• Strong analytical and problem-solving skills
• Excellent communication skills (written and oral)
• Superior customer service skills
• Good administrative skills
• Strong attention to detail and goal-oriented mindset
• Ability to prioritize and manage multiple responsibilities
• Contract analysis experience
• Knowledge of collection techniques (e.g., skip tracing)
• Strong Microsoft Excel skills
• High school diploma or equivalent
• Ability to work independently and in a team environment, multitask, set priorities, adapt to a changing environment, and lead without authority

Preferred Qualifications

• Direct experience with SAP
• Working knowledge of Microsoft Office
• Experience working in a shared service center
• Bachelor’s degree in Finance, Accounting, or Economics