Collections Specialist - Entry Level (Must Have Collections Exp)

About the role

In this role, the Collections Specialist is responsible for ensuring the prompt payment of accounts receivable to maximize revenue management for the client. The specialist will build and maintain customer relationships, monitor an assigned AR portfolio, ensure timely payments, resolve customer concerns, and assist with resolution of escalated collection issues.

Responsibilities

• Proactively monitor and reconcile customer accounts
• Identify and facilitate the resolution of disputed receivables
• Provide exceptional customer support, responding to account queries in a timely and professional manner
• Maintain a detailed understanding of customer contracts and how they impact the collections process
• Maintain accurate and up-to-date customer account documentation
• Proactively escalate to internal support partners and senior management as appropriate
• Identify and communicate process improvement opportunities to the manager

Requirements

• High School Degree or equivalent
• 2+ years in commercial collections
• Strong analytical and problem-solving skills
• Excellent communication skills (written and oral)
• Superior customer service skills
• Good administrative skills
• Strong attention to detail and goal-oriented
• Ability to prioritize and manage multiple responsibilities
• Contract analysis
• Knowledge of collection techniques (e.g., skip tracing)
• Strong Microsoft Excel skills
• Ability to work independently and in a team environment, multitask, set priorities, adapt to a changing environment, and lead without authority

Preferred Qualifications

• Direct experience with SAP
• Working knowledge of Microsoft Office
• Experience working in a shared service center
• Bachelor's Degree in Finance, Accounting, or Economics

Schedule

Monday to Friday, 8:00 AM to 5:00 PM (40 hours per week)

Duration: 12-month contract on W2 (US Citizens or Green Card holders only).