Credit & Collections Specialist

Revelyst is a collective of makers who design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue innovation and redefine what is humanly possible in the outdoors.

About the role

The Collections Specialist will be part of the Credit team, serving as the primary credit contact for an assigned customer base of consumer and sporting goods retailers. This role requires experience in commercial collections, chargeback resolution, and business operational processes, with a sharp focus on researching, understanding, explaining, and resolving all issues preventing payment.

Responsibilities

• Manage a high-volume portfolio of consumer and sporting goods retailers, ranging from sole proprietors to regional chains, ensuring timely collections, researching and performing account open-item reconciliations, maintaining strong customer relationships, and mitigating company risk in a goal-oriented Credit department.
• Analyze, investigate, and resolve customer disputes and deductions from payments within SOP guidelines for all customers in the portfolio.
• Schedule payment arrangements with customers or escalate collection issues to management.
• Monitor past-due balances, maintaining customers’ balances as current. Execute quick turn calls and/or emails to collect from many customers daily.
• Address customer disputes and payment issues by partnering with cross-functional teams such as Sales, Customer Service, and Distribution.
• Maintain thorough collection and activity notes on each customer. Be prepared for management inquiries on any assigned customers.
• Evaluate each customer’s credit status when reviewing held orders to be released and resolve issues or escalate to management as required.
• Provide excellent customer service regarding credit, collections, and chargeback issues to internal and external partners.
• Support the development and implementation of credit, collections, and chargeback policies and procedures, maintaining best practices and efficiencies.
• Contribute ideas to process improvement initiatives and system enhancements to increase efficiency and reduce risk.
• Prepare and present reports on collection performance, held orders, account status, and risk exposure to management.
• Other duties as assigned.

Requirements

• At least 3-5 years of experience in commercial credit and collections, with a strong track record of successfully managing collections, deductions, and resolving disputes with consumer products and sporting goods retailers.
• Understanding of credit risk assessment, collections strategies, customer account reconciliations, and retailer contracts.
• Experience with ERP systems such as SAP, Oracle, or NetSuite; experience utilizing large retailers’ portals preferred.
• Ability to work in a complex organization with multiple business units, brands, and ERP systems.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word, Teams, etc.).
• Clear and concise verbal and written communication skills; excellent analytical and problem-solving skills.
• Ability to work independently while supporting team goals in a fast-paced, high-volume environment with high expectations; properly prioritizing job responsibilities and issues to meet deadlines.
• Proactive and detail-oriented approach emphasizing accuracy in managing tasks and achieving targeted goals.
• Agility to swiftly and successfully transition to shifting priorities in a dynamic environment; well-organized and able to successfully multi-task.
• Customer-service-oriented mindset and behaviors to build positive professional relationships with internal and external partners and appropriately represent the Credit Department.
• Confidence, professionalism, determination, focus, and dedication to achieving high expectations.
• Ability to work on-site in our Irvine, CA offices at least 4 days per week.

Qualifications

• An associate or bachelor’s degree in Finance, Accounting, or Business Administration; certification from a commercial credit professional group; or equivalent experience.

Pay

Hourly Rate: $20.00 - $25.00. The actual annual salary offered will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

Benefits

• Highly competitive salary
• Comprehensive benefits including medical, dental, vision, disability, and life insurance
• 401K
• PTO and paid holidays
• Gear discounts
• Opportunity to add value to an exciting mission