Credit & Collections Specialist

Key Responsibilities

• Proactively contact customers to resolve overdue account balances and perform collection calls for delinquent receivables.
• Use online tools and databases to locate customers with updated contact information.
• Investigate and resolve customer inquiries and disputes related to billing and payments.
• Prepare and submit weekly reports detailing the status of unpaid accounts.
• Cook up with branch locations to schedule cylinder pickups.
• Communicate with the Accounts Receivable team to address missing, unapplied, or misapplied payments.
• Request remittance details from customers to ensure accurate payment application.
• Submit refund requests for closed or overpaid accounts.
• Support branch locations by lifting account suspensions when applicable.
• Aid in credit release processes for accounts exceeding credit limits.
• Oversee the processing of credits and rebills, conduct system-based cylinder audits, and execute cylinder-related adjustments on customer accounts.
• Collaborate with branch personnel to determine appropriate next steps for delinquent accounts, including Loss of Use (LOU) billing or referral to collections.

Qualifications & Requirements

• High School Diploma/GED
• Minimum of 3 years of experience in credit, collections, or accounts receivable, with direct customer interaction.
• Strong ability to remain composed and effective under pressure.
• Excellent customer service and interpersonal communication skills.
• High attention to detail with a commitment to accuracy and thoroughness.
• Ability to work collaboratively in a diverse team environment.
• Strong written and verbal communication skills with both internal teams and external customers.
• Proficient in Windows-based software and spreadsheet tools (e.g., Microsoft Excel).
• Strong multitasking, organizational, and problem-solving abilities.
• Flexible and adaptable to shifting priorities and unexpected challenges in the work environment.

Pay

Competitive Pay.

Benefits

• Medical, Dental, & Vision Benefits.
• Company-provided Short-Term & Long-Term Disability.
• Company-provided Life Insurance.
• 401(k) Retirement Savings Plan with company match.
• Paid Holidays and Paid Time Off.