Credit & Collections Specialist

About the role

This position plays a key role in maintaining healthy accounts receivable balances while providing professional customer service and collaborating with internal stakeholders to resolve payment issues.

Responsibilities

• Manage customer invoicing and support accurate, timely billing processes.
• Monitor accounts receivable aging and proactively collect outstanding balances.
• Communicate with customers regarding past due invoices, payment status, and deduction discrepancies.
• Investigate and resolve billing disputes, payment variances, and account reconciliation issues.
• Negotiate payment arrangements when appropriate and escalate complex collection matters as needed.
• Collaborate with sales, operations, and leadership teams to facilitate timely customer payments.
• Identify potential write-offs and recommend appropriate action.
• Analyze collection trends and recommend process improvements to reduce recurring issues.
• Review delinquent accounts and make recommendations regarding credit holds and order releases in accordance with company policies.
• Maintain accurate account records and collection documentation.

Qualifications

• Associate degree in Accounting, Finance, Business, or related field preferred; equivalent experience considered.
• Minimum 4 years of experience in collections, accounts receivable, billing, deductions, or related functions.
• Strong understanding of accounting principles, billing processes, cash application, and collections procedures.
• Experience reconciling customer accounts and resolving payment discrepancies.
• Proficient with Microsoft Office, particularly Excel.
• Strong communication, negotiation, and customer service skills.
• Ability to manage multiple priorities while maintaining attention to detail.

Preferred Experience

• Business-to-business (B2B) collections experience.
• Experience working in a high-volume transaction environment.
• Knowledge of credit risk evaluation and deduction management.