Credit & Collections Specialist
This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance.
About the Role
Responsible for collection activities related to past due health insurance premiums and/or past due health insurance claims.
Responsibilities
- Follows established guidelines, contacts group for the purpose of collecting past due insurance premiums and/or past due health insurance claims.
- Researches validity of past due and/or disputed debt.
- Generates demand letters.
- Prepares reports reflecting status of credit and collection activities for management review.
- Responsible for follow-up on aged and current patient receivables to reduce outstanding balances and improve cash collections.
- Reviews assigned accounts using Excel-based worklists, confirming demographics, guarantor information, and balance accuracy prior to patient outreach.
- Conducts inbound and outbound calls to patients to provide balance explanations, answer account questions, and request/secure payment.
- Processes credit/debit payments, posts transactions as required, and documents all collection activity clearly in the account notes.
- Demonstrates understanding of A/R concepts (aging, denials vs. patient responsibility, payment posting impacts, account status).
- Communicates respectfully and clearly with patients, including those who are upset or confused.
Requirements
- High school diploma or equivalent.
- Minimum of 1 year of prior commercial debt collection experience; or any combination of education and experience, which would provide an equivalent background.
Schedule
Monday through Friday, 11:00 AM – 8:00 PM EST.
Benefits
- Merit increases, paid holidays, and Paid Time Off.
- Incentive bonus programs (unless covered by a collective bargaining agreement).
- Medical, dental, vision, short and long term disability benefits.
- 401(k) with company match.
- Stock purchase plan.
- Life insurance.
- Wellness programs and financial education resources.
About the Company
Elevance Health is a health company dedicated to improving lives and communities—and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
We are creating a culture designed to advance our strategy and lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture, driving our shared success—for our consumers, associates, communities, and business.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week.
The health of our associates and communities is a top priority. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state, and local laws.