Credit & Collections Specialist
About the role
This position reports to Syracuse, NY. The Credit & Collection Specialist will manage the efficient collection of assigned customer accounts within contractual terms and conditions. They will oversee the release of customer orders on credit hold, monitor assigned customer accounts for past due balances, establish and maintain effective working relationships with customer personnel, interact with internal personnel to expedite dispute resolution, perform regular customer credit analysis, and support the Deduction Team with customer deduction resolution.
Responsibilities
- Manage the efficient collection of assigned customer accounts within contractual terms and conditions.
- Oversee the release of customer orders on credit hold.
- Maintain effective working relationships and regular communication with customer personnel.
- Interact with internal personnel to expedite dispute resolution and the collection of accounts receivable balances in a timely manner.
- Perform regular customer credit analysis and account risk management.
- Support the Deduction Team with customer deduction resolution, including the collection of charge backs determined to be invalid.
- Maintain customer master records to ensure accurate and complete customer master files.
Qualifications
- Typically requires a bachelor's degree or equivalent experience.
- Typically requires 5+ years’ experience in corporate customer collections.
Skills/Knowledge/Abilities
- Strong computer skills, including proficiency with excel spread sheets.
- Able to use internet and web-based resources efficiently and effectively.
- Able to work independently.
- Basic understanding of accounting.
- Excellent verbal and written communications skills.
- Proficient in negotiation and influencing skills.
Pay
$60,000 - $70,000
Schedule
N/A
Benefits
About Legrand North And Central America: Comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network.
About Legrand
Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR).
About Legrand North And Central America
Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network.