Credit & Collections Specialist

About the role

The Credit & Collections Specialist is responsible for managing customer accounts to ensure the timely collection of outstanding receivables while maintaining positive customer relationships. This role monitors assigned accounts, follows up on past-due balances, investigates and resolves billing and payment discrepancies, and collaborates with customers and internal stakeholders to address collection issues.

Responsibilities

• Handle Collection calls and/or correspondence in a fast-paced goal-oriented Collection Department.
• Accountable for reducing delinquency on assigned accounts.
• Responsible for monitoring and maintaining assigned accounts.
• Provide customer service regarding collection issues.
• Communicate and follow up effectively with both customers and branch personnel on a timely basis.
• Establish and maintain an effective and cooperative working relationship with branch personnel and co-workers.
• Handle a high volume of outgoing calls to assigned delinquent customers.
• Handle incoming phone calls, regardless of assigned branches, effectively resolving customer and branch questions.
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
• Effectively communicate with customers and co-workers both verbally and written.
• Maintain departmental and company goals.
• Adhere to all Corporate and departmental policies and procedures.

Requirements

• High School Diploma and at least 1 year of experience in Collections and/or Customer Service-related role.
• Working knowledge of Excel, Outlook, and Word.
• Computer literate with excellent knowledge of navigating various computer functions as well as utilizing Windows keyboard commands.
• Detail oriented and well organized.
• Excellent written and verbal communication abilities.
• Able to prioritize and manage multiple responsibilities.

Qualifications

• Knowledge of Billing, Collections and Accounts Receivable procedures.

Skills

• Strong communication skills.
• Sound judgment.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

Includes benefits such as Health, Dental and Vision insurance, Wellness Program, Flexible Spending Accounts, Life Insurance, Long-Term Disability, Employee Assistance Program, and Tuition Reimbursement.

Pay

The anticipated hourly range for this position is $25.00 - $28.00.

Schedule

N/A