Credit & Collections Specialist

Core Responsibilities

• Perform daily accounts receivable transactions to support the company’s billing, credit, and collection efforts.
• Conduct credit reviews, analyze outstanding amounts due, and report on excess credit exposures.
• Send bill reminders and make collection calls to secure payments on outstanding account balances.
• Maintain internal systems to ensure accounts remain updated with current information, such as resale certifications, AP contacts, etc.
• Promptly post all customer payments and credits.
• Resolve customer issues to reduce payment discrepancies and AR adjustments.
• Perform reconciliations in a timely and accurate manner, including petty cash reconciliations.
• Demonstrate strong verbal communications skills, including professional phone etiquette.
• Proactively partner with Management and Sales team to resolve past due invoices and release credit holds.
• Provide timely responses to all email, voicemail, verbal, and written communications.

Basic Qualifications

• HS Diploma or GED Equivalent
• Minimum of 2-3 years of high-volume accounting experience

Skills

• Proficient in Microsoft Office, especially Excel
• Understanding of basic accounting principles and credit and collection practices
• Strong, clear verbal and written communication skills
• Ability to work under pressure, take initiative for responsibilities under company policies, and meet deadlines independently
• Highly organized and excellent attention to detail
• Strong problem-solving skills
• Team player

Benefits

• Paid Time Off
• Major Medical, Dental, Vision Insurance
• Company Paid Short-Term and Long-Term Disability
• Paid Parental Leave
• Variety of Supplemental Benefit Plans
• 12% Employee Stock Ownership Program (ESOP)