Credit & Collections Coordinator

About the role

For more than a century, Ben E. Keith Company has been a leader in fine food and premium beverage distribution, and we strive to consistently exceed our customers’ expectations. Our Food Division is a complete broad line multi-state distributor, and our Beverage Division operates throughout the state of Texas as a proud distributor of Anheuser-Busch products, craft and import beer brands, spirits, and wine. We are dedicated to the growth and success of our business, our customers, and our employees—continuing our commitment to delivering quality since 1906.

Responsibilities

• Maintain accurate credit records and support collections activities.
• Contact customers regarding outstanding invoices, payment discrepancies, deductions, and past due balances.
• Research and resolve payment discrepancies, short pays, unapplied cash, disputed invoices, and customer account issues.
• Document collection activities and maintain accurate customer records.
• Establish new customer accounts and maintain accurate customer master data within SAP and other business systems.
• Process customer credit applications, audit new customer files, and update customer account information as needed.
• Perform routine account reconciliations, investigate and resolve account discrepancies, and prepare government account aging reports.
• Provide exceptional customer service through professional, timely, and accurate communication.
• Utilize SAP and other business applications to process transactions, maintain customer records, monitor account activity, and generate reports.

Requirements

• High school diploma or GED required; Associate's degree in Accounting, Finance, Business Administration, or a related field preferred.
• Two or more years of experience in accounts receivable, credit and collections, accounting support, or a related financial role preferred.
• Experience performing account reconciliations and researching customer account discrepancies preferred.
• Experience working within SAP or another ERP system preferred.
• Intermediate proficiency in Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
• Strong verbal and written communication skills.

Qualifications

• Valid driver's license required for conducting Company business.
• Must be at least 18 years of age.

Skills, Competencies & Attributes

• Working knowledge of accounts receivable and credit and collections processes.
• Ability to interpret aging reports and manage collection priorities.
• Experience performing detailed account reconciliations and resolving discrepancies.
• Proficiency using SAP or similar ERP systems.
• Strong Microsoft Excel skills.

Core Competencies

• Customer Focus: Delivers exceptional service while effectively managing collection responsibilities.
• Accountability: Takes ownership of responsibilities and follows through to resolution.
• Attention to Detail: Maintains accuracy when processing transactions, reconciling accounts, and maintaining records.
• Problem Solving: Researches issues, identifies root causes, and develops effective solutions.
• Communication: Builds strong relationships through professional communication with customers and internal stakeholders.
• Organization: Effectively manages multiple priorities and deadlines in a fast-paced environment.
• Collaboration: Works effectively across departments to resolve customer issues and support business objectives.
• Adaptability: Adjusts priorities and workload to meet changing business needs.

Technical Skills

• Utilize SAP and other business applications to process transactions, maintain customer records, monitor account activity, and generate reports.
• Identify opportunities to improve accounts receivable processes and workflow efficiencies.
• Maintain confidentiality of customer financial information and proprietary company data.
• Ensure compliance with company policies, accounting procedures, and applicable regulations.

Benefits

• Medical, Dental, Vision, Life Insurance
• Short and Long Term Disability
• 401K with matching contribution
• Profit-Sharing Plan (100% company-paid)
• Employee Assistance Program
• Wellness Program
• Education Assistance Program
• Paid Vacation and holidays
• Employee Credit Union

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate business needs.