Collections Coordinator
About the role
Responsible for all current and past due Accounts Receivable for assigned customers. Monitors all National Corporate accounts up to and including any 3rd party or legal efforts. Assigned oversight responsibility for specific OpCo's 3rd party or legal efforts for all uncollectable accounts. Assist OpCo in negotiating all short and long term payment plans, including preparation of promissory note documentation, personal guaranty and UCC1 security agreements. Supports the company's quality management programs in providing effective customer service to internal and external customers. Functions as a team member within the department and cross-functions, as required, and perform any duty assigned to best serve the company.
Responsibilities
- Monitors large and/or complex customer accounts and collects on a timely basis
- Communicates effectively with customers on the telephone and in writing
- Inputs comments into Corp 400/AS 400 throughout phone calls with customers in order to document items appropriately
- Reviews accounts on hold to determine appropriate actions
- Updates Sales on customer status
- Provides assistance to Cash Application Specialists regarding customers' contacts and payments
- Accesses hard copy customer files, requiring frequent bending over, reaching, lifting, grasping and standing to access files in filing cabinets
- Performs other related duties as assigned
Qualifications
- High School Diploma/GED or Equivalent
- Intermediate Excel skills, including pivot tables, v lookups, filters, and basic formulas
- Excellent communication skills, written and verbal
- B2B Collections experience
- Comfortability with talking on the phone with clients and customers for a large portion of the day
Pay
$25-27/hr + 5% annual bonus potential