Collections Coordinator

About the role

Cherry Bekaert, ranked among the largest accounting and consulting firms in the country and consistently recognized as a Great Place to Work, delivers innovative advisory, assurance and tax services. We are seeking a Collections Coordinator to perform daily accounts receivable follow‑up, documentation, and issue resolution to support the firm's cash‑flow and aging goals.

Responsibilities

• Manage an assigned portfolio of routine AR accounts, performing timely outreach on past‑due balances.
• Document all client interactions, follow‑up actions, and commitments in the collections system.
• Generate and send client statements, reminder notices, and follow‑up emails using approved templates.
• Review customer payments for basic discrepancies and coordinate with Billing/Finance to correct errors.
• Support account research including payment history reviews, invoice copies, portal status checks, and statement reconciliations.
• Monitor aging reports and follow prescribed cadence‑based workflow activities.
• Escalate unresolved issues, disputes, and complex discrepancies to the Senior Collections Coordinator or Collections Manager.
• Assist in preparing weekly portfolio updates for team meetings.
• Submit invoices or documentation through client portals and maintain required artifacts.
• Coordinate with Engagement Teams to obtain missing information, PO numbers, billing clarifications, or approvals.
• Maintain organized, audit‑ready documentation in line with internal controls and retention guidelines.
• Identify minor process inefficiencies and recommend practical improvements.
• Perform other duties as assigned.

Requirements

• High School Diploma
• At least 1 year of collections and/or accounts receivable experience in a professional services or multi‑entity environment

Schedule

The Collections Coordinator will have an opportunity to work a hybrid schedule, working 2-3 days per week out of a Cherry Bekaert office.

Pay

$18.00 - $28.00 per hour

Benefits

• Annual bonus
• Medical, dental, and vision care
• Disability and life insurance
• Generous Paid Time Off
• Retirement plans
• Paid Care Leave
• Other programs dedicated to enhancing your personal and work life and providing financial protection

What You Can Expect From Us

• Shared values that foster inclusion and belonging including uncompromising integrity, collaboration, trust, and mutual respect
• The opportunity to innovate and do work that motivates and engages you
• A collaborative environment focused on enabling you to further your career growth and continuous professional development
• Competitive compensation and a total rewards package that focuses on all aspects of your wellbeing
• Flexibility to do impactful work and the time to enjoy your life outside of work
• Opportunities to connect and learn from professionals from different backgrounds and with different cultures