Collections coordinator

Collections Coordinator About The Collections Coordinator Role We are looking for a detail-oriented and customer-focused Collections Coordinator to join our expanding Accounting team. In this role, you will be responsible for managing accounts receivable activities, following up on outstanding balances, resolving payment issues, and maintaining strong customer relationships. This is an excellent opportunity for a proactive professional who enjoys problem-solving, collaborating with internal teams, and helping drive timely collections while delivering exceptional customer service. Primary Responsibilities Of The Collections Coordinator Contact customers regarding overdue invoices and outstanding account balancesInvestigate and resolve payment discrepancies and billing concernsMonitor and maintain accounts receivable aging reportsProcess customer payments, credits, refunds, and account adjustmentsPrepare account reconciliations and assist with journal entry preparationWork closely with internal departments to address and resolve invoicing issuesMaintain accurate documentation of collection activities and customer interactionsEnsure collection efforts are conducted professionally and in accordance with company policies Required Qualifications for the Collections Coordinator Minimum of 2 years of business-to-business (B2B) collections experienceStrong verbal and written communication skillsExcellent customer service and relationship-building abilitiesIntermediate Microsoft Excel skills, including experience with VLOOKUPs and Pivot TablesStrong organizational skills with exceptional attention to detail Preferred Accounts Receivable experienceExperience working within ERP systemsBackground in a fast-paced or high-volume collections environment What Makes You Successful in This Role Confident and professional communicatorStrong follow-through and problem-solving capabilitiesHighly organized with the ability to manage multiple prioritiesCollaborative team player who works effectively across departmentsDependable and accountable professional who takes ownership of assigned accountsResults-driven mindset with a commitment to maintaining positive customer relationships #INSEP2026