Collections Coordinator

Position Details

Classification: Full-time; non-exempt
Department: Revenue Practice Management
Location: Fort Worth Office
Expectations/Hours: Fully in-office position; general work schedule is Monday – Friday, 8 hours/day between 8am to 5pm with overtime, as needed.

What You Will Do

• Initiate collection calls and send written correspondence to clients regarding outstanding balances.
• Respond to client inquiries, resolve discrepancies, and reconcile accounts.
• Follow up consistently and adhere to established collection procedures to reduce DSO.
• Collaborate with internal teams and firm personnel to resolve account issues.
• Escalate collection efforts when needed to ensure timely resolution.
• Maintain the integrity of client records and client confidentiality.
• Prepare and reconcile departmental reports as assigned.
• Perform other assigned tasks and duties necessary to support the department.

What You Need To Get Here

• 3+ years of experience in collections, accounts receivable, or a related financial role.
• Prior experience in an accounting firm or professional services environment preferred.
• Strong verbal and written communication skills.
• Highly degree of efficiency in Microsoft Word and Excel.
• Excellent organizational skills, attention to detail and follow-through.
• Excellent analytical and research skills.
• Must have tenacity and ability to utilize resources, resolve and address client concerns.
• The ability to adapt, prioritize duties and manage multiple responsibilities in response to the demands of the day-to-day activities of the department.
• The ability to work independently as well as in a collaborative environment and communicate effectively with individuals at all levels of the organization.

Benefits

• Firm Paid Medical Insurance (Free Employee Only Coverage on 2 of 3 plans)
• Voluntary Dental and Vision Insurance
• 17 Annual Firm holidays, with extended breaks around July 4th and year end
• Generous PTO for Non-Exempt Team Members
• Paid Maternity and Parental Leave
• 401(k) with Profit Sharing
• Discretionary Bonus Program
• Health & Wellness Program
• Pet Insurance