Collections Coordinator

Collections Coordinator Purpose & Impact

The Collections Coordinator plays a critical role in strengthening iPROMOTEu’s financial health by proactively managing receivables, reducing risk, and supporting a steady cash flow for our Affiliate network. This role partners closely with customers, Affiliates, and internal teams to resolve payment issues, improve processes, and foster positive, long-term relationships. Maintain positive, respectful relationships with customers and Affiliates to encourage timely payment and long-term collaboration. As a key contributor on the Accounts Receivable Team, the Collections Coordinator brings a balance of analytical thinking, communication, and customer service to help ensure invoices are resolved efficiently and professionally—while supporting teammates and shared goals.

Receivables & Collections

• Proactively follow up on past-due balances through friendly reminders, outbound calls, and email outreach.
• Collaborate with customers and Affiliates to resolve outstanding balances, including negotiating payment plans or processing credit card payments when appropriate.
• Review aging reports to ensure balances remain within established credit and age thresholds.
• Identify and escalate risk trends related to customer or Affiliate payments.
• Prepare and distribute customer statements.
• Monitor and manage the Accounts Receivable team inbox and phone queue, responding to inquiries with accuracy and professionalism.
• Support pooled collection efforts and contribute to process improvement opportunities.

Account & Credit Management

• Research and resolve billing discrepancies by partnering with internal teams.
• Actively manage credit holds and credit limits to minimize financial exposure for iPROMOTEu and its Affiliates.
• Maintain accurate customer and Affiliate account records, including updates and vendor setup documentation.
• Review and apply credits to open balances to ensure accurate account status.
• Initiate refunds and deductions as needed.
• Absorb unapplied payments and assist with cash applications.
• Absorb open receivables upon Affiliate disaffiliation.

Affiliate Support

• Monitor Affiliate personal balances owed to iPROMOTEu and initiate outreach as needed.
• Work directly with Affiliates to resolve balances and establish payment plans.
• Review late-fee waiver requests and escalate exceptions when appropriate.
• Deliver high-quality service to Affiliates while safeguarding company interests.

Qualifications

• Education/Experience: Associates Degree, preferred. At least three years of previous collection experience in a B2B environment preferred. Previous accounts receivable and customer service experience preferred.
• Knowledge/Skills/Abilities/Competencies: Personal Leadership - Agile & Adaptable, Accountable, Courageous; Team Leadership - Collaborate, Communicate Effectively, Engage & Inspire Others; Thought Leadership - Solves Problems, Strategizes, Innovates; Results Leadership - Manages Execution, Drives for Results, Maximizes Productivity.