Credit Card Disputes Specialist ($22/HR)

Some Things To Highlight About The Position

Duration – 6-month contract (potential to extend if business need is there)
Focus on Production, adapting to change, critical thinking and accuracy.
Position has a high focus on production (They have to get through 56 cases per day – they utilize a queue)
No phone work - they help member cases and inquiries but do not speak to members directly.

Job Description

• To receive Credit Card Dispute inquiries from members and provide guidance regarding existing claims.
• Review, research, and resolve new credit card dispute claims through processing chargebacks, pre-arbitration, or pre-compliance cases with other financial institutions through the VISA network.
• Respond to member inquiries from Contact Center and Branch personnel.
• Resolve member disputes directly with merchants.
• Aid members by reviewing and understanding documentation provided by members and merchants regarding contracts, contract estimates and terms and conditions.
• Remain alert and informed of threats to account security, counterfeit operations, and stolen cards.
• Resolve basic and routine issues.

Qualifications

• Time management skills, able to work independently with little supervision,
• Previous clerical, technical and/or administrative experience,
• Can redirect attention as needed to changing queues,
• Excellent written and verbal communication skills,
• Able to work accurately with numbers.

Job Type & Location

This is a Contract to Hire position based out of Vienna, VA.

Pay And Benefits

The pay range for this position is $23.28 - $23.28/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to specific elections, plan, or program terms.
If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.