Credit Card Payment Specialist

About the role

The Credit Card Payment Specialist maintains Client Trust accounts by processing daily consumer payment transactions in the system database (FACs).

Responsibilities

• Balances and resolves credit card payment error logs in FACs.
• Runs overpayment reports for multiple directories and adjusts accounts.
• Processes credit card refunds on a gateway platform, noting consumer’s accounts.
• Processes chargebacks from the bank and updates FACS accounts.
• Sets up new merchants by preparing, tracking, and emailing the credit card processor.
• Acts as a backup for two or more functions within the payment processing group.
• Processes non-sufficient funds (NSF) payments returned by the bank on a rotating schedule.
• Manages emails received and processes needed transactions/adjustments.
• Performs other duties as requested or assigned by management.
• Maintains consistent and regular attendance in accordance with an established schedule.
• Works onsite/in-office in accordance with CCS and department policies and procedures.

Requirements

• 3-5 years of credit card payment processing experience in a high-volume transaction environment.
• Prior banking experience preferred.
• Excellent data entry skills, accuracy, and attention to detail.
• Proficient with Microsoft Excel, as well as working knowledge of Microsoft Office.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Sound accounting and business judgment.
• Committed to confidentiality.
• Ability to work independently as well as in a team environment.
• Willing to learn, embracing continuous improvement, receptive and responsive to change.

Qualifications

Bachelor’s degree in Finance or Accounting preferred. High School diploma or GED equivalent required.